FAQ
Where are your candles made?
Our candles are proudly made in the USA. We believe in supporting local businesses and ensuring the highest quality standards for our products.
Are your candles hand-poured?
Yes, every single one of our candles is hand-poured with care. This allows us to pay attention to every detail and ensure that each candle meets our high standards of quality.
Do you test your candles?
Absolutely! We test each and every candle we make to ensure that they burn evenly, have a strong and long-lasting fragrance, and meet our safety standards. Our goal is to provide you with the best possible candle experience.
Do you have a local shop?
Currently, we do not have a physical local shop. However, we have this online store where you can browse and purchase our candles conveniently. We are actively exploring the option of local pickup in the near future to provide even more convenience for our customers.
What is your favorite scent?
While we love all our candles, if we had to choose, our favorite scent would be Vanilla and Cinnabun. It's a delightful combination that creates a warm and inviting atmosphere in any space.
How much do you charge for shipping?
We offer free shipping on all Domestic orders within the United States with purchase of $50 or more. Additionally, if your order totals $100 or more, you will qualify for free express shipping. We want to make sure that you receive your candles in a timely manner without any additional cost.
How long will it take to receive my order?
For orders within the USA, you can expect to receive your candles within 2 to 8 days. We strive to process and ship orders as quickly as possible to ensure a prompt delivery.
Thank you for choosing My Wish Co for your candle needs. We strive to provide the best shipping experience possible. Please read the following information regarding shipping and order tracking.
International Shipping
Currently, we do not offer international shipping. However, we are actively working on expanding our shipping options to reach customers around the world. We appreciate your patience and understanding as we work towards this goal.
Order Delays
In the event of a delay with your order, we will keep you informed every step of the way. You will receive updates via email at christine@mywishco.com. Our team is dedicated to providing excellent customer service and ensuring that you are aware of any delays that may occur.
Tracking Your Order
Once your order has been processed, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your shipment. Please note that it may take 2 to 3 days for the tracking number to become available after placing your order.
If you have not received your tracking number within 5 days of placing your order, please contact our support team at christine@mywishco.com. We will be happy to assist you in locating your tracking number.
To track your order, simply use the tracking number provided in the email. If you have misplaced your tracking number, please reach out to us at christine@mywishco.com and we will be glad to help you retrieve it.
Thank you for choosing My Wish Co. We appreciate your business and look forward to providing you with a delightful candle experience.
Order Changes
If you need to make changes to your order, it is important to contact us as soon as possible after placing your order. We will do our best to accommodate your request. However, please note that once an order has entered the processing status or has been shipped, it cannot be canceled or modified.
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing your order. We will make every effort to cancel your order if it has not yet been shipped. However, once an order has been shipped, we are unable to cancel it.
Please note that if your order has already been shipped, you may still be able to return the items for a refund. Our return policy provides more information on the return process.
Credit Card Charges
If your order is canceled, we will not charge your credit card. You can rest assured that you will not be billed for any canceled orders.
Return Policy
At My Wish Co, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy. Please review the following information regarding our return policy:
Return Eligibility
Items are eligible for return within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process
If you wish to return an item, please follow these steps:
- Contact us at christine@mywishco.com to initiate the return process.
- Once your return request is approved, you will receive an email with shipping instructions and a return shipping label (if applicable).
- Package the item securely and affix the return shipping label (if provided).
- Ship the item back to us using a tracking label.
- Once we receive the returned item, we will inspect it and process your refund.
Return Shipping Costs
Please note that all return shipping costs are the customer's responsibility. We recommend using a tracking label to ensure the safe return of the item.
Shipping Carriers
At My Wish Co, we utilize various shipping carriers to ensure timely and reliable delivery of your orders. The shipping carriers we use include:
- USPS
- Ground Advantage
- Priority Mail
- Priority Mail Express
- UPS Next Day Air
- UPS Ground
We carefully select the most appropriate shipping carrier based on factors such as destination, package size, and delivery speed. Rest assured that we strive to provide the best shipping options for your convenience.
If you have any further questions or need assistance with your order, please don't hesitate to contact us at the following:
Email: christine@mywishco.com
Mailing Address: 833 Southwest Lemans Lane, 198, Lee's Summit MO 64082, United States