FAQ
FAQ – My Wish Co.
Where are your candles made?
Our candles are proudly made in the USA. We believe in supporting local businesses and ensuring the highest quality standards for our products.
Are your candles hand-poured?
Yes, every single one of our candles is hand-poured with care. This allows us to pay attention to every detail and ensure that each candle meets our high standards of quality.
Do you test your candles?
Absolutely! We test each and every candle we make to ensure they burn evenly, have a strong and long-lasting fragrance, and meet our safety standards. Our goal is to provide you with the best possible candle experience.
Do you have a local shop?
Currently, we do not have a physical local shop. However, you can conveniently browse and purchase our candles right here on our online store. We are exploring the option of local pickup in the near future to provide even more convenience for our customers.
What is your favorite scent?
While we love all our candles, one of our favorite scents is Vanilla and Cinnabun. It’s a delightful combination that creates a warm and inviting atmosphere in any space.
How much do you charge for shipping?
We offer free shipping on all domestic orders within the United States for purchases over $50. Additionally, if your order totals $100 or more, you qualify for free express shipping.
How long will it take to receive my order?
For orders within the USA, you can expect to receive your candles within 2 to 8 days. We strive to process and ship orders as quickly as possible for prompt delivery.
Do you offer international shipping?
Currently, we do not offer international shipping. However, we are actively working on expanding our shipping options to reach customers around the world. Stay tuned as we continue to grow!
How can I track my order?
Once your order is processed, you will receive a tracking number via email. Use this number to monitor your shipment. If you don’t receive your tracking number within 5 days, please contact us at christine@mywishco.com.
What happens if my order is delayed?
If there’s any delay with your order, we’ll keep you informed every step of the way. You’ll receive updates via email.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once an order has entered processing or shipping, we can no longer cancel or modify it. However, you can still return items for a refund once received.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not, you can return your items within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as when you received them.
How much do you charge for shipping?
We offer free shipping on all domestic orders within the United States for purchases of $50 or more. Additionally, if your order totals $100 or more, you will qualify for free express shipping. We want to ensure that you receive your candles promptly and without any extra cost.
How long will it take to receive my order?
For orders within the USA, you can expect to receive your candles within 2 to 8 days. We strive to process and ship orders quickly to provide timely delivery.
Do you offer international shipping?
Currently, we do not offer international shipping. However, we are working on expanding our shipping options to reach customers around the world. We appreciate your patience and support as we work toward this goal.
What happens if my order is delayed?
In the event of a delay, we will keep you updated via email at christine@mywishco.com. We’re committed to providing excellent customer service and will ensure you are informed every step of the way.
How can I track my order?
Once your order is processed, you will receive a tracking number via email. Please allow 2 to 3 days for the tracking number to become active. If you haven’t received your tracking number within 5 days, contact us at christine@mywishco.com for assistance.
Can I make changes to my order?
If you need to make changes to your order, contact us as soon as possible after placing it. Please note that once your order has been processed or shipped, it cannot be changed or canceled.
Can I cancel my order?
If you wish to cancel your order, please contact us within 12 hours of placing it. We’ll do our best to cancel it if it hasn’t been shipped. Once shipped, orders can no longer be canceled.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received. For more information on returns, please contact us at christine@mywishco.com.
Who pays for return shipping costs?
Customers are responsible for return shipping costs. We recommend using a tracking label to ensure the safe return of the item.
Which shipping carriers do you use?
We use a variety of shipping carriers to ensure reliable delivery, including USPS and UPS services. We select the most appropriate carrier based on destination and delivery speed.
Where are your candles shipped from?
Our candles are shipped directly from the USA, specifically from Lees Summit, Missouri. This ensures quick delivery times within the United States and allows us to maintain high quality standards throughout the shipping process.
If you have further questions, please contact us at christine@mywishco.com.