Return/Refund Policy

Return/Refund Process

 

At My Wish Co, we understand that sometimes a product may not meet your expectations. That's why we offer a hassle-free return and refund process to ensure your satisfaction.

If you are not happy with your purchase, you have 30 days from the date of delivery to initiate a return and request a refund. Please note that this timeframe includes 30 business days.

All refunds will be issued back to the original form of payment, providing you with a seamless and convenient refund experience.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.

In the rare event that your order gets lost or damaged during transit, please contact us immediately at christine@mywishco.com. We will work diligently to resolve the issue and ensure your satisfaction.

If your product arrives damaged, simply send us an email along with a picture of the damaged item to christine@mywishco.com. Our dedicated team will promptly assist you and provide a suitable solution.

Please note that we do not offer exchanges. If you wish to replace a damaged item, we will process it as a return and issue a refund accordingly.

At My Wish Co, we strive to provide exceptional customer service and ensure your complete satisfaction. If you have any further questions or concerns regarding our return and refund process, please do not hesitate to contact us.

How to I submit a return?

Click on the icon "Submit Return" in the footer of our website.

Returning a product can sometimes be a hassle, but at My Wish Co, we strive to make the process as simple and convenient as possible. Follow these step-by-step instructions to submit a return:

1. Click on the "Submit Return" icon located in the footer of our website.
2. Log in to your account by entering your email address in the designated field and click "Continue".
3. Open your email account and locate the email sent from our store. Inside the email, you will find a six-digit verification code. Copy this code.
4. Return to the online store and enter the six-digit verification code you copied.
5. Select the order for which you want to submit the return.
6. If your order contains multiple items, choose the specific items you wish to return.
7. Indicate the reason for the return and add any additional notes for our store.
8. Click "Request Return" to submit your return request.

If your return request is approved and requires shipping, you will receive an email from us with detailed shipping instructions and a return shipping label. Simply follow the instructions provided and attach the shipping label to your package. Once the product is returned to us, you will receive a refund.